Shipping policy

Processing time

• Orders are processed within 1 to 2 business days, excluding weekends and public holidays, once payment and stock availability are confirmed.
• A tracking number will be emailed once the order has been processed and dispatched where the courier service supports tracking.

Estimated shipping times

• South Africa: 2 to 5 business days.
• Africa: 5 to 10 business days.
• International: 7 to 21 business days, depending on destination, customs, courier network, and product availability.

Rates and oversize items

• Shipping rates are calculated at checkout or by quotation based on weight, dimensions, destination, insurance requirements, product type, and courier service.
• All shipping rates are quoted in South African Rand (ZAR) unless otherwise stated.
• Fragile, heavy, hazardous, high-value, or oversize items may require specialised packing, freight, insurance, or collection arrangements.

Customs and duties

• International orders may be subject to customs clearance, import duties, taxes, documentation requirements, or destination-country restrictions.
• Any customs, duties, taxes, storage, clearance, or destination charges are for the customer's account unless a written quote says otherwise.
• NXT cannot predict destination-country charges and recommends checking with local customs before placing an international order.

Shipping address

• Customers must provide a complete and accurate delivery address, contact person, phone number, and delivery instructions.
• NXT is not responsible for delay, failed delivery, extra courier charges, or non-delivery caused by incorrect or incomplete address details supplied by the customer.
• For high-value deliveries, NXT or its courier may require signature, identity verification, business address verification, or collection from a depot.

Restrictions and delayed supply

Some products may be restricted by size, weight, courier policy, export/import rules, manufacturer rules, or regulatory requirements. If a restriction affects an order, NXT will notify the customer and work on an appropriate delivery, collection, replacement, or refund solution.